Australia Domestic Shipping:
- Standard Shipping: Expected delivery is within 3-6 business days.
- Express Shipping: Expected delivery is within 1-5 business days.
- Free standard shipping for all orders within Australia, the cost for express shipping is $15 AUD. The shipping rates are displayed at checkout.
- All orders are carefully packed and shipped with Australia Post.
Please Note: This is the expected delivery timeframe. This is not a guarantee. Once your order has left our facility it is in the hands of our couriers.
International Shipping:
- Auspost Shipping: $25 AUD, Expected delivery is within 8-20 business days. For more information about the expected delivery date, please refer AusPost or Click here.
- DHL Shipping: $60 AUD, Expected delivery is within 4-8 business days.
- Please Note: When international orders arrive in your country, they may be subject to customs charges and clearance procedures, which might create delays that exceed the initial delivery estimates.As a result, delivery times provided by Kicks Heaven AU are merely estimates.
Processing Times:
- Orders are processed within 1-3 business days. However, please be aware it possible delays during high order volumes.
Please Note: Our order cutoff time is 3 pm AEDT every business day, and orders placed after this time will be processed on the following business day.
Shipment Confirmation & Tracking:
- You will receive a Shipment Confirmation email once your order has been dispatched.
- You can track your parcel by the provided tracking number in the confirmation email.
Customs, Duties & Taxes:
- All product prices include GST (Good & Service Tax).
- Please Note: On orders from outside Australia, the customer is responsible for paying any applicable customs and taxes. Only Australian taxes are included in the prices.
SHIPPING INSURANCE:
- As we cannot guarantee that Australia Post’s services are always 100% accurate. Kicks Heaven AU is not liable for any damaged, lost, or delays during shipping.
- If you want your shipment to be insured, please contact our customer service for more information.
PACKAGES REPORTED AS STOLEN OR LOST:
If the package is deemed to be high value, we will enabling signature required with the carrier. Typically, if the package has delivered tracking associated with it, we will request the customer file the claim on their own behalf to the carrier, along with a valid policy report for the lost/stolen of the package. This is due to high unlikeness that the carrier will support claims filed by the shipper for packages with delivered tracking.
We will try our best to support customer in search of missing packages; however, it is recommended that the recipient contacts us immediately when the package is identified as missing and file a claim to the carrier if the package was reported lost.
QUESTIONS:
If you have any concerns, or would like to contact a staff from Kicks Heaven team regarding your order, please contact us via email at info@kicksheaven.com.au or the other methods listed in 'CONTACT US' ASAP
Last updated April 23, 2024
Best Regards
https://kicksheaven.com.au/